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Frequently Asked Questions
Yes, set up is included. Delivery fees may apply to areas farther out from our office.
We deliver to everywhere. Delivery fees may apply depending on the distance from our office.We also deliver to other counties but please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Delivery Schedule
Saturday Rentals: We deliver friday 12pm-8pm or Saturday 7am-12pm. Pick up Sunday unless same day pick up is requested.
Sunday Rentals: We deliver Saturday only if items are available or Sunday 7am-12pm. Pick up is Monday unless Same day pick up is requested.
Monday-Friday Rentals: Delivery between 7am-12pm. Pick up is the next day. Unless Same day pick up is requested.
Please call the day before your event is you would like a 2 hour delivery window.
No. The jump should be clean when you get it. We clean every Jumper after every rental. The driver also carries all the necessary supplies to clean the jumper just in case.
The pick up driver will also turn on the unit at the pick up location to inspect the unit.
To avoid a cleaning fee make sure the unit is free of any trash, candy or decorations.
Yes turn on the blower when ready to use. A blower keeps air in the jump unit the entire time the kids will be using it. Once unplugged they deflate. It can be deflated overnight.
That’s why we require an outlet within 25 feet of the unit or a generator.
If the outlet is further away please provide a 12 gauge extension cord no longer then 50 ft.
The next morning turn on the unit so it can dry out and get inspected.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators for $120. Also, Parks require an insurance certificate with your information. It is an additional $65.
See our park rental page.
In the event you need to cancel your items for any reason please reply to the confirmation email that you received when you placed the order. Our staff will cancel the order and send a cancellation confirmation via email.
Deposits are NON-REFUNDABLE but can be credited toward another event within 180 days. If not used by that time the deposit will be forfeited.
We can set up on Grass (our favorite and best for the kids), dirt ($30 fee), asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
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